100-day refund policy

If a product does not suit your dog, contact [email protected] within 100 days of delivery with your order number. We refund the full product price to your original payment method. Opened products qualify and you do not need to return them. This guarantee applies to the first purchase of each product, once per customer and household.

For purchases outside the first-purchase guarantee, contact us within 100 days of delivery before returning unused products in their original packaging. We provide the return address; do not use the sender address. You pay return shipping unless the item is damaged, defective or incorrect.

Guarantee claims do not require a returned item or inspection. For other returns, we confirm the refund after receiving and checking the returned item. Refunds go to the original payment method and usually appear within 5–10 business days after issue. We will confirm the amount and notify you when issued. Contact [email protected] if it has not arrived.

If your order arrives damaged, defective, or incorrect, contact us within 100 days of delivery at [email protected] with your order number and photos. We'll arrange a replacement or full refund at no cost to you.

Telling us within 100 days helps us fix it fastest, but it does not limit your rights under local law — consumers in the EU and the UK, for example, have a two-year legal guarantee for goods that do not conform to the contract. Those rights apply alongside this policy.

If you live in the European Union or the United Kingdom, you may cancel your order within 14 days of the day you — or someone you nominate — receive the goods, without giving a reason. Email [email protected]: a clear statement of your decision is enough, and you may use the model form below.

After telling us, send the goods back within 14 days. We refund all payments received from you, including the standard delivery cost, within 14 days of receiving the goods back or of your proof that you sent them. You bear the direct cost of returning the goods, and you may be liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

This right does not apply to goods made to your specifications or clearly personalised, or to sealed goods that are not suitable for return for health-protection or hygiene reasons once they have been unsealed.

Model cancellation form — To ViralMomentum LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States, [email protected]: I hereby give notice that I withdraw from my contract of sale of the following goods [description], ordered on [date] / received on [date]. Please include your name, address, order number, and the date.

Our 100-day return policy above is offered in addition to this statutory right; whichever gives you more time is the one that applies.