Customer care

Frequently Asked Questions

Quick answers to the questions we hear most. Still stuck? Email us at support@dogevera.com.

Effective July 21, 2026

How long will my order take?

In-stock items ship within 1–3 business days.

After dispatch, delivery is usually 2–5 business days within the United States, or 7–20 business days for other destinations depending on your location. See our Shipping Policy for details.

Where do you ship from, and do you ship internationally?

We fulfill orders from our fulfillment partners in the United States and China and ship worldwide. Import duties or taxes, if any, are set by your country and are the recipient's responsibility.

Can I track my order?

Yes — you'll get a tracking link by email as soon as your order ships.

How do I contact you?

Email support@dogevera.com and we'll reply within 1–2 business days.