Refund & Return Policy

You may request a return within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.

Made-to-order, personalized, and handmade pieces (for example custom portraits, engraved or paw-print keepsakes) are non-returnable and non-refundable unless they arrive damaged or defective — because they are produced specifically for you and can't be resold.

We'll always share a proof or confirm details where relevant before production begins, so please review them carefully.

Email [email protected] with your order number and reason for return before sending anything back. We'll reply with the correct return address and instructions.

Because orders ship internationally, please do not return items to the sender address on the package — it may not be our returns facility.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [email protected] with your order number and photos. We'll arrange a replacement or full refund at no cost to you.

Once we receive and inspect your return, we'll email you about approval. Approved refunds are issued to your original payment method, typically within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error.

The fastest way to exchange is to return the eligible item and place a new order once your return is approved.